Returns & Refund Policy

At Kay-Yone, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

Returns

You may return eligible items within 14 days of receiving your order.

To qualify for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging with all accessories, manuals, and components included.
• Be accompanied by proof of purchase or order confirmation.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged upon delivery:

• Products showing signs of misuse, accidental damage, or unauthorized modifications.
• Products missing original packaging or accessories.

Faulty or Damaged Products

If you receive a faulty, defective, or damaged product, please contact us within 7 days of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the defect or damage.

We will assess the claim and, where applicable, offer:

• A replacement product.
• A repair.
• A refund.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider or bank.

Shipping charges are generally non-refundable unless the return is due to an error on our part or a confirmed product defect.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item is faulty.
• The incorrect item was delivered.
• The item was damaged during delivery.

We recommend using a trackable shipping service for all returns.

Exchanges

We will replace items only if they are defective, damaged, or incorrectly supplied.